We understand that things happen in life that can cause you to cancel or change an appointment, that can make you late, and that sometimes can cause you to miss an appointment. However, these things can impact the practitioners and other patients and so we have this policy to make things fair for everyone. We hope you understand.
Cancelations
Please notify our office at 216-681-5164 in no less than 24 hours if you need to cancel or reschedule your appointment. If you can’t reach someone at the office, please leave a detailed message on voicemail. If you are unable to give us the full advance notice for appointments, you will be charged half of the scheduled appointment price. Due before your next appointment.*
Late Arrivals
If you are running late, please call our office to reschedule. Your appointment will likely be shortened to accommodate those whose appointments follow yours. On occasion, we may be able to work in late arrivals; however, this is at the discretion of our staff. Regardless of the length of the treatment given, you will be responsible for the “full” original appointment. If you arrive more than 5 minutes late, we may ask you to reschedule. If this occurs, it will be considered a Missed Appointment.
No-Show / Missed appointments
Anyone who either forgets or consciously forgo their appointment for whatever reason will be considered a “No-Show” and will be charged the full amount of their missed appointment.*
Three or more No Shows or Missed Appointments may result in the patient being released from care. We have the right to dismiss from care at any time.
*Exclusions to any Missed Appointments include death, severe illness, and as always are at the discretion of the staff. We have the right to determine exclusions on a case-by-case basis.